If there’s stock availability, your items are shipped the same day.
As there are so many different variations of hair lengths, textures and colours it is almost impossible to have it all sitting there waiting to be purchased.
So if your order is large, involves many different textures, closures, frontals or involves colour, then we are more likely to prepare your order from scratch from our untouched Raw Hair which takes around 10-12 working days.
Once your order has been placed, stock availability and shipping time frame will be confirmed to you via whatsapp and when your hair is ready, shipment tracking number will be sent to you by the courier service via email.
We use DHL express and shipping usually takes between 1 and 5 working days to get to you. For example shipping to New York is just 1 day whereas it may take 5 working days to get to Africa.
Although DHL is the most reliable courier service in the world, as you may have seen shipping reviews on our instagram page, once your items have been shipped and tracking number sent, any delays are beyond our control. We do not take any responsibility for any delays from the courier side.
Please note- DHL do NOT work on weekends.
Thank you for shopping with Dellahs Raw Hair.