Return and Exchange

Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Covid-19 Note: We are trying our best to ship your orders via the quickest shipping method. The estimated shipping time may take a little bit longer than usual due to the Covid-19. The custom needs to do a sanitary inspection on all the packages to make sure it is 100% safe. Hope you can understand. Thank you very much.

Please note: For most countries, you will not have to pay customs, but it depends where are you located. If custom fees and taxes will be calculated during custom inspections, these fees will be collected from the buyer upon delivery by the courier.

We understand that there may be scenarios that will lead to requesting a return or refund for an item. Black X Hair values personal hygiene and makes sure that all our customers receive safe, clean, and quality hair products from all kinds. Therefore, returns and exchanges are not accepted.

Refund/Cancellation Policy
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your ret